Your first question has just been answered in this post; http://web2.0calc.com/questions/word-problems-involving-quadratic-functions
for the second part;
(a)
When the ball hits the ground h = 0 so
$$84t-16t^2 = 0 \Rightarrow t(84-16t) = 0 \Rightarrow \mbox{ t = 0 or }84-16t = 0 \Rightarrow t = 84/16 = 5.25$$
So after 5.25 seconds the ball hits the ground.
(b)
The maximum height of the ball is given at the point that the differential is equal to 0.
Therefore differentiating the function and equating it to zero gives;
$$\begin{array}{lcl}
h(t) = 84t-16t^2\\
\mbox{Let's call the differential h'(t), then}\\
h'(t) = 84-2*16t = 84-32t\\
h'(t) = 0 \mbox{ gives}\\
84-32t = 0 \Rightarrow 32t = 84 \Rightarrow t = 84/32 = 2.625 \mbox{ seconds}
\end{array}$$
to be continued...