You were correct on the first part, 960 is the answer to the first part of the equation
To prove that, you would have to solve for x
x = 0.6x + 384
Firstly, multipy both sides by 10
x * 10 = 0.6x + 384 * 10
x * 10 = 6x + 3840
Then subtract 6x on both sides
x * 10 - 6x = 6x + 3840 - 6x
4x = 3840
Then to single out the x on the left divide both sides by 4
\(\frac{4x}{4} = \frac{3840}{4}\)
x = 960
Then since it said 60% downloaded the song you would muliply 960 by 60%
960 * 60% = 576
576 is your final answer
Hope this Helps ;P