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A customer places an order over the Internet source for a bouquet of flowers for Valentine's Day. when the bouquet arrives a day late and wilted, the angry customer calls the internet source to complain. how should the associate respond?

 

A. Apologize and offer to either refund the customer's money or send out another bouquet at no charge

B. Apologize and send out another bouquet at no charge

C. Tell the customer that nothing can be done about the bouquet because valentine's day is over.

D. Send the customer a coupon for a future purchase

 May 28, 2020
 #1
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A customer places an order over the Internet source for a bouquet of flowers for Valentine's Day. when the bouquet arrives a day late and wilted, the angry customer calls the internet source to complain. how should the associate respond?

 

A. Apologize and offer to either refund the customer's money or send out another bouquet at no charge

B. Apologize and send out another bouquet at no charge

C. Tell the customer that nothing can be done about the bouquet because valentine's day is over.

D. Send the customer a coupon for a future purchase

 

 

The answer is

E.  Apologize, and refund the customer's money, and send out another bouquet at no charge  

.

 May 28, 2020

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