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The service-time distribution describes the probability P that the service time of the customer will be no more than t hours. If m is the mean number of customers serviced in an hour, then 649-06-04-00-00_files/i0140000.jpg. Suppose a computer technical support representative can answer calls from 6 customers in an hour. What is the probability that a customer will be on hold less than 30 minutes?

 Jul 26, 2014

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 #1
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I believe you need to upload the image, but to do that, you need to become a member first by registering first on the website before you can upload attachments/files when you post questions.

 Jul 26, 2014
 #1
avatar+4473 
+5
Best Answer

I believe you need to upload the image, but to do that, you need to become a member first by registering first on the website before you can upload attachments/files when you post questions.

AzizHusain Jul 26, 2014

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