Marks and Spencer believe in “doing the right thing”. Some of the steps taken include charging 5p for plastic carrier bags, launching a range of carbon neutral chocolate and reducing the use of glass in packaging. The website states that “through Plan A we are working with our customers and our suppliers to combat climate change, reduce waste, use sustainable raw materials, trade ethically, and help our customers to lead healthier lifestyles.”
Assess two potential benefits to M&S of “doing the right thing”.(6 marks)
