x(x - 4) = 12
First "unfactor" the left side.
x*x - x*4 = 12
x2 - 4x = 12
Subtract 12 from both sides.
x2 - 4x - 12 = 0
Factor it back with the 12 included this time.
(x - 6)(x + 2) = 0
If that is all the instructions say do, stop there...but if you want to solve for x, set each factor = 0
x - 6 = 0 and x + 2 = 0
x = 6 and x = -2