16% corresponds to either a z score of -.99 OR a z score of 1
So we either have that
[ score - 76 ]
___________ = -.99 multiply both sides by 8
8
score - 76 = -7.92 add 76 to both sides
score = 68.08......which means that 16% will be below about 68
OR
[ score - 76 ]
__________ = 1 multiply both sides by 8
8
score - 76 = 8 add 76 to both sides
score = 84 .....this means that 16% will be above 84
But...since this isn't one of your choices......68 is correct
[ Note that the 16% could be anywhere. for example....it could also mean the 16% "cluster" on either side of the mean ]