You can use the Quadratic Formula as previously illustrated. You can also 'complete the square'
Take 1/2 of the 'x' coefficient, square itn and add it to both sides:
x^2 -4x + (-2^2) = 11 + (-2^2)
x^2 -4x +4 = 15
(x-2)^2 = 15 Now take the sqrt of both sides
x-2 = +- sqrt15
x = 2 + or - sqrt15 (same answers as Quadratic Formula)